Kemoy kayan

Customer Experience Strategist, Coach, & Speaker

 

A CUSTOMER-CENTRIC BRAND PROVIDES A POSITIVE CUSTOMER EXPERIENCE BEFORE AND AFTER THE SALE IN ORDER TO DRIVE REPEAT BUSINESS, ENHANCE CUSTOMER LOYALTY, AND IMPROVE BUSINESS GROWTH.

— STEVEN MACDONALD

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HI, I’M KEMOY–

I empower emerging beauty and wellness brands to leverage customer-centric thinking to drive sales and engagement!

While leading high-performing sales teams at retailers like Bath & Body Works, Macy’s and Sephora, I realized that there was a major opportunity to understand our customers’ needs and desires to drive results. Since blazing my own path in 2018, I’ve been helping emerging beauty and wellness brands grow using customer-centric strategy.

As a Jamaican-American, I’m especially passionate about leveraging my customer experience expertise to support economic growth in Caribbean and African communities.

BRANDS I’VE COLLABORATED WITH

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KNOW YOUR CUSTOMER,

GROW YOUR BUSINESS.

 

The most effective customer experience is created with the customer in mind. Together, we’ll get to know your customer so that you can create memorable experiences that’ll keep them coming back!

WHAT THEY ARE SAYING:

Testimonials

"Kemoy knows what outstanding retail leadership is today and how to deliver results. Her insights are right on point, and any organization would be lucky to have her involved in building their business."

-RON THURSTON, VP OF INTERMIX STORES & AUTHOR OF RETAIL PRIDE

“Kemoy has added value with her constructive criticism and feedback.”

-NICOLE MCLAREN CAMPBELL, FOUNDER OF GOAL ACCELERATOR CLUB

"Kemoy excels in environments that are in need of leadership that drives results while fostering community, training and development, and coaching."

-BETH CORINNE K., RETAIL OPERATIONS AND ADMINISTRATIVE EXECUTIVE

"Kemoy’s an active listener and challenges your thought process."

-CHAVALA SIMON, BEAUTY RETAIL EXECUTIVE

"She is rather generous with her extensive knowledge of retail and willingly shares information during onstage interviews and post-interactions with exhibitors and patrons, who have ranked her presentations as a highlight of the largest trade show on beauty and wellness in the Caribbean."

-SUZETTE BROWN, FOUNDER & COORDINATOR OF THE JAMAICA INTERNATIONAL BEAUTY EXPO